Support

Last updated: November 1, 2026

If something is broken, confusing or wrong, email privacy@toptried.com and you will get a reply from a human, usually within two business days.

It helps to include the device you use (iPhone app or web browser), what you tapped, and what you expected to happen. A screenshot is welcome.

Common questions

Signing in

You can sign in with Apple, Google or an email and password. If you forgot your password, tap Forgot password? on the sign-in screen and check your inbox, including spam. Still stuck? Email us from the address you signed up with.

Adding items

Adding new items is open to invited accounts while we grow. If the app says adding is invite-only, email us and we will look at your request.

Making your profile public or private

Your list is private until you choose to share it. Open Settings from your avatar, then Account, profile and privacy, to turn your public profile on or off.

Reporting a profile or content

On any public profile, tap Report. You can also block a profile from the same place. You can email us with a link and a short description too. We review reports and remove content that breaks the Terms of Use.

Deleting your account

In the app, open Settings from your avatar, choose Account, profile and privacy, then Delete account. This removes your account and everything you added. If you cannot sign in, email us from your account address and we will delete it within 30 days.

Privacy

What we collect and why is in the Privacy Policy.